Our Customer Commitment Guarantee is real.
It ensures that every Venergy employee who comes into contact with our customers operates from our customer’s perspective.
We guarantee to:
1. Do what we have said we will do.
2. Be on time, every time..
3. Be human. With Venergy, you will not deal with automated voices, only with real people who are genuinely interested in your
needs.
4. Explain things clearly and honestly.
However, our guarantee is not limited. There is nothing too big, or too small that the Venergy team would not be happy to
assist you with.
To support our Commitment Guarantee we have also created a Customer Service Strategy that outshines any other. At Venergy:
• Our installers are at the forefront of our customer service delivery. Through their actions and expertise, they will demonstrate the
significant importance we place on delivering a high quality service to ensure our customers have a happy and memorable
Venergy experience;
• Our customers will have same day contact with a relevant Venergy team member;
• We will provide support to our customers until they are 100% satisfied that all their questions have been answered; and
• If a customer query has not been resolved to their satisfaction, they will be given direct access to Venergy's Managing Director.
This will include his direct email and phone number.
Like our Customer Commitment Guarantee, our Customer Service Strategy also has no limitations. We do whatever we can to
ensure our customer’s satisfaction during and after installation.
Our comprehensive insurance policy is our customer’s peace of mind.
If there is ever a situation, which requires our insurance cover, our fully comprehensive policy is your peace of mind.
We will take care of everything with the promise that no customer will be out of pocket for anything.
